Privacy Policy
Last Updated: January 2025
This Privacy Policy ("Policy") outlines how Solana Synthetics ("we," "us," or "our") collects, uses, shares, and protects your information, and describes your choices regarding your data. If you have questions about this Policy, please contact us at legal@sol-synthetics.com.
Applicability of This Policy
This Policy applies to Solana Synthetics’ services, including all websites, applications, APIs, and other online platforms we operate (collectively, the "Sites" and "Services"). By accessing or using our Sites or Services, you agree to this Policy. If you do not agree with the terms, do not use our Sites or Services.
What We Collect
When you interact with our Services, we may collect the following types of information:
Contact Information: Email addresses or other details you provide to communicate with us.
Financial Information: Your Solana wallet addresses, transaction history, and associated fees paid.
Transaction Information: Details about the transactions you make, including type, amount, and timestamp.
Correspondence: Feedback, surveys, or information provided to customer support.
Online Identifiers: IP addresses, browser type/version, operating system, and geolocation data.
Usage Data: Preferences and data collected via cookies and tracking technologies.
Information from Third Parties: Data from public databases or compliance partners to meet legal obligations.
How We Use Information
We use your information as follows:
1. Providing Services and Features
To operate, maintain, and improve our Services.
To process transactions and send confirmations or security updates.
To create aggregated or de-identified data for analytics.
2. Safety and Security
To prevent fraudulent, unauthorized, or illegal activity.
To verify user identity and combat security risks.
To enforce our agreements and comply with legal requirements.
3. User Support
To direct inquiries to the appropriate team.
To address and resolve user concerns.
4. Research and Development
To improve the safety, functionality, and features of our Services.
To develop new products or tools to enhance user experience.
5. Legal and Regulatory Compliance
To meet obligations under anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations.
To respond to official inquiries and resolve disputes.
6. Direct Marketing
To send information about features, promotions, and updates.
You can opt out of marketing communications by clicking "unsubscribe" in emails or contacting us at legal@sol-synthetics.com.
How We Share & Disclose Information
We may share your information in the following circumstances:
With Your Consent: When you explicitly agree to share your data.
To Comply with Legal Obligations: For subpoenas, investigations, or prevention of harm or illegal activity.
With Service Providers: For operations like marketing, compliance, or analytics.
During a Business Change: In mergers, acquisitions, or similar transactions, subject to confidentiality obligations.
Aggregated or De-identified Data: To third parties for analytics or research without revealing your identity.
Data Retention
We retain your information for as long as you use the Services and for a minimum of five years to comply with legal obligations or resolve disputes. If you cease using the Services, we will only retain information as necessary for fraud prevention, legal compliance, or law enforcement.
Security
We use administrative, technical, and physical safeguards to protect your data. However, no system is completely secure. You are responsible for safeguarding your private keys and wallet credentials.
Age Limitations
You must meet the legal age in your jurisdiction to use our Services. If we learn that we have collected data from an underage user, we will delete the data and prevent further access.
Changes to This Policy
We may update this Policy periodically. Changes will be reflected in the "Last Updated" date above. For material changes, we will provide additional notice via email or the Sites.
Online Tracking Opt-out
We use tracking technologies like cookies to improve your experience. You can manage cookie preferences using the following methods:
Browser Settings: Adjust your browser to block or delete cookies.
Mobile Settings: Limit advertising IDs on your mobile device.
Notice to California Residents
Under the California Consumer Privacy Act (CCPA):
We do not sell your personal information.
You can request access to, or deletion of, your personal data.
To submit a request, contact us at legal@sol-synthetics.com.
Contact Us
For questions about this Policy, email us at legal@sol-synthetics.com.
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